1. Introduction
AQESTRA LLC (“PropIntel,” “we,” “us,” or “our”) operates the PropIntel™ platform at propintel.co. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our platform.
2. Information We Collect
- Account information — name, email address, company name (via Clerk authentication)
- Payment information — processed by Stripe; we do not store credit card numbers
- Usage data — pages visited, features used, search queries, scoring requests, map interactions
- Property data interactions — which properties you view, score, save, or export
- Device information — browser type, IP address, operating system, device identifiers
- Location data — approximate location for map centering (with your permission)
- Communications — support inquiries, contact form submissions (via GoHighLevel)
3. How We Use Your Information
- Provide and maintain the PropIntel platform
- Process your subscription and billing through Stripe
- Deliver AI scoring results and property intelligence
- Send transactional emails (via AWS SES) — account confirmations, billing receipts, scoring notifications
- Improve our platform based on usage patterns
- Respond to support requests
- Detect and prevent fraud or unauthorized access
- Comply with legal obligations
4. Third-Party Services
We use the following third-party services that may process your data:
- Clerk — Authentication and user management
- Stripe — Payment processing and subscription management
- AWS (Amazon Web Services) — Infrastructure hosting, email delivery (SES), database hosting (RDS)
- Mapbox — Map rendering and geocoding
- Google Analytics (GA4) — Website analytics (anonymized)
- Meta Pixel — Advertising measurement (anonymized)
- GoHighLevel — CRM and marketing automation for lead capture forms
- tawk.to — Live chat support widget
Each service processes data according to its own privacy policy. We encourage you to review their policies.
5. Data We Do NOT Collect
- We do not collect Social Security numbers
- We do not access MLS data or private listing information
- We do not collect data from your devices beyond what you provide through the platform
- All property data in PropIntel comes from public county records — we do not use private or proprietary data sources
6. Cookies and Tracking
We use cookies and similar technologies for:
- Authentication (Clerk session cookies)
- Analytics (Google Analytics, Meta Pixel)
- Preferences (theme selection, map defaults)
You can control cookie settings through your browser. Disabling cookies may affect platform functionality.
7. Data Retention
- Account data is retained while your account is active
- If you cancel your subscription, your account data is retained for 90 days, then deleted
- Usage logs are retained for 12 months for analytics and debugging
- Payment records are retained as required by law (typically 7 years)
8. Data Security
We implement appropriate technical and organizational measures including:
- TLS/SSL encryption for all data in transit
- Encrypted database storage (AWS RDS with encryption at rest)
- Role-based access controls for internal systems
- Regular security reviews of our infrastructure
9. Your Rights
You may:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Export your data in a portable format
- Opt out of marketing communications
To exercise these rights, email privacy@propintel.co.
10. Children's Privacy
PropIntel is not intended for users under 18 years of age. We do not knowingly collect information from minors.
11. California Residents (CCPA)
If you are a California resident, you have additional rights under the CCPA including the right to know what personal information is collected, the right to delete, and the right to opt out of the sale of personal information. We do not sell personal information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new effective date.
13. Contact
Questions about this Privacy Policy? Contact us at privacy@propintel.co or visit propintel.co/contact.