Managing Your Billing & Account

Managing Your Billing & Account

All billing management is available from Settings > Billing.

What You Can Do

• View current plan — See which plan you are on and its features
• See next billing date — Know when your next charge will occur
• Update payment method — Change the credit card on file
• Download invoices — Access past invoices for record-keeping or expense reporting
• View credit usage history — See how many AI credits you have used and remaining balance
• Manage team seats — Add or remove team members (Pro and Commercial)
• Purchase credit packs — Buy additional AI credits

Payment Methods

PropIntel accepts all major credit cards through Stripe: - Visa, Mastercard, American Express, Discover - Payment processing is handled by Stripe — PropIntel never sees or stores your card number

Invoices

Invoices are: - Available in the billing portal for download - Emailed to your account email after each charge - Include line items for subscription, credit packs, and any additional seats

Updating Payment Method

1. Go to Settings > Billing.
2. Click Update Payment Method.
3. You are redirected to the Stripe billing portal.
4. Enter your new card details.
5. Your next charge uses the updated card.

Usage Alerts

PropIntel sends email notifications for: - 80% credit usage — When you have used 80% of your monthly AI credit allotment - Upcoming renewal — Before your subscription renews - Payment failure — If a charge fails, with instructions to update your payment method

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